Cloud Service Management (CSM) is fully internationalized and has pre-built localizations for 10 languages and can be configured for the timezone the user is in.  So CSM can support your international footprint allowing for multiple subsidiaries, or even an MSP that is operating across multiple countries. By using language catalogs, screen names, menus, field names, even descriptions and codes are localized but may also be easily changed by an administrator.  CSM supports translation of keywords in the incoming and outgoing mail and translation of searches into the user’s chosen language. Reports may also be generated in the language of choice, assuming the data is in that language. We are always adding languages to support our growing global business, so contact us for the most up-to-date list:

  • English
  • Chinese
  • Japanese
  • Spanish
  • French
  • German
  • Brazilian Portuguese
  • Russian
  • Swedish
  • Finnish
  • Italian


When your organization needs to support multiple international locations or clients, localization is the most effective method to ensure the same configuration can be used across all locations.  Users see the language they work in, but common administration is possible saving significant time and effort by supporting one implementation, but you also have the flexibility to create a  different implementation for  each country or region if needed.

  • Lower TCO for international operations by using one tool, with one configuration
  • Improved Customer satisfaction and engagement using customizable language catalogs

To find out more about the advantages of ServiceAide’s Internationalization capabilities contact ServiceAide at