As an IT professional you know that rogue and unmanaged changes account for up to 60% of all unplanned outages. There is no disputing that effective change management is critical to IT operations. The speed, risk, and impact of change are largely determined by the level of impact analysis, planning, and automaton within the organization.

Cloud Service Management’s (CSM) ITIL verified Change Management Capability provides the impact analysis and planning capabilities needed to ensure changes are planned, communicated, and scheduled, Policy and compliance standards are enforced, reviewed and approved prior to implementation. Using the full power of CSM’s process automation, tested and proven process flows can be used to implement changes, reducing risk and ensuring consistency and compliance with policies and procedures and reduced downtime.

Leveraging ITIL best practices for change management is the most effective way to reduce your risk, and ensure SLAs, and contractual obligations are met.  CSM’s ITIL verified Change Management function provides a seamless experience for managing the change process starting with change requests and ending with automated implementation.


  • Risk reduction through planning, approving, scheduling, communicating and automating changes
  • Reduced downtime by employing proven automated processes
  • Improved Contractual and SLA compliance via  automated and proactive policy enforcement

To find out more about the advantages of ServiceAide’s  Change Management  capabilities contact ServiceAide at