Reporting and Analytics are the brains behind any ITSM solution, delivering operational insight to managers and strategic analysis to leadership.  Cloud Service Management (CSM) uses JasperSoft™ an industry leader in business intelligence and provides an out of box data model (domain) and more that 125 reports.  Our customers are able to get immediate insight into their ITSM operations, and customize the data structure and reports to efficiently deliver the insights that modern leaders need, all without writing a line of SQL.

Reports and dashboards can be quickly composed and updated with user-friendly GUI.

With our best in class solution you can use Business Intelligence capabilities you can:

  •  Perform cost-benefit analysis on Business Services vs. resource allocation
  • Designs individual or organizational training plans based on actions commonly taken or actions commonly taking too long
  • Execute threshold-based analysis on Incidents to detect possible Problems
  • Monitor performance metrics for individuals, groups, or the enterprise
  • Identify opportunities for automation based on resource use and frequency of a task
  • Drive Agile catalog development based on ticket frequency and categorization

To find out more about the advantages of ServiceAide’s Advanced Reporting Analytics capabilities contact ServiceAide at