The Service Desk includes predefined options for implementing a Service Catalog and automating incident handling and service requests. Custom tailoring as well as creating your own from scratch is simple with our visual workflow designer. Business users without programming skills can modify and develop processes in minutes, creating solutions that are viewable and readily understandable by peers and executives. The Service Desk provides an intuitive, simple drag and drop interface so non-programmers can easily define how services will be fulfilled and by whom. Routing is part of the automation so the IT, Finance, HR, or any other department can receive and respond to incidents and service requests.
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