People expect ready access to information and support. If the information is readily available and easy to obtain to solve problems, customers are satisfied and your organization benefits twofold, because each self-resolved ticket obviates cost and support analyst workload. Support analysts also benefit by ready availability of knowledge to be resolve as many issues responsively and expeditiously as possible. Capturing knowledge and reusing it effectively is one of the most powerful best practices to achieve service excellence. The Service Desk leverages the full Service Management solution’s ITIL-verified knowledge management capabilities that provide many benefits that include:

  • Heightened customer satisfaction
  • Consistent SLA compliance
  • Service cost reduction
  • Increased analyst productivity

Experience the Many Benefits and Ease-of-Use with our Fully Functional Free Trail