Silos are one of the problems with organizational IT infrastructures that inhibits easily obtaining holistic visibility. System interoperability that gives seamless access to information across your organization’s data landscape is essential to give support analysts as many relevant customer insights as possible. Holistic customer insights heighten the efficiency, personalization and overall quality of the customer service experience and correspondingly heightens customer satisfaction. That’s why the Service Desk includes APIs, SOAP and REST calls from workflow and scheduled tickets to make your service delivery efficient. IT environments must interface and interoperate with a myriad of systems and seamlessly access and process data from multiple sources within the overall data landscape. The Service Desk includes a combination of out-of-the-box application connectors, integrations with external systems, an Application Programming Interface (API) and toolkits to interface with your systems and data, whether they’re on-premises or in the cloud.
- CA Unified Infrastructure Manager (UIM)
- Other Asset Discovery and Management Solutions
- Bomgar Remote Support
Application Programming Interface
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