Tracking equipment is not a common feature in Help Desks, other Service Desks or and CRM solutions. Unlike those solutions, our Service Desk includes unlimited asset discovery and management, that help expeditiously understand and resolve issues by linking incidents and assets. This valuable information makes it straightforward to track what assets are in use, need updating, are problematic, or are a security risk. The Service Desk leverages the full Service Management solution’s ITIL-verified capabilities along with being integrated with or otherwise compatible with other third party asset management solutions such as Microsoft System Center Configuration Manager (SCCM). The multi-protocol native discovery is a simple yet powerful way to manage your IT assets to ensure that your systems are reliable and responsive for your end-users.

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