Service Desk

Everything needed to provide excellent customer service with an easy-to-use Service Desk. The low price lets you right-size your costs to your specific needs. When you need to grow you have a seamless growth path with zero migration risk and zero cost. Comprehensive features enable you to identify and quickly respond to incidents and requests for service. You can also resolve incidents related to IT assets, which is something you cannot do with just a Help Desk, or many other commercial Service Desks. Go ahead, explore the advantages of our Service Desk with our free no-obligation trial for the following uses:

  • Help Desk
  • Service Desk
  • Asset Management

Service Management Suite

A robust full-featured Service Management solution to facilitate excellent customer service and ensure your information technology operates flawlessly and is aligned with the needs of your business users and your organizational objectives. Nine certified ITIL processes are ready for use to deliver excellent support and IT Service Management (ITSM). Process workflows can be custom tailored to how your business operates, not the other way around. See for yourself – test drive our Service Management suite to discover the benefits organizations have been realizing since 2004 for the following uses:

  • Help Desk
  • Service Desk
  • Service Management/IT Service Management

How Your Customers Benefit

  • Reachable Service Desk
  • Responsive support analysts
  • Accessible knowledge for fast self-service resolution
  • Accurate resolutions within committed time frames

How Your Organization Benefits

  • Start simple; adapt and evolve as you grow
  • No implementation risk and low IT burden
  • Predictably low and manageable service costs
  • Individualized service (via hyper-scalability)

What ServiceAide Provides

  • Fully managed and reliable cloud-hosted solutions
  • Anytime anywhere access via web and mobile
  • Risk-free onboarding, updates and upgrades
  • Professional services partners and ecosystem

Unburdened Flexibility and Effortless Upgrades

The Cloud Service Management products are easily configured to meet your needs without having to create or maintain code. That means you are always automatically and effortlessly upgraded to the latest version of our software. There’s no code to migrate. Approvals, processes, service catalogs and data are transfer for you affording your organization the benefit of applying your human and capital resources toward achieving your business objectives.

Secure, Scalable, Available

Our secure and available infrastructure scales to meet your current and future needs. You can grow from a few support analysts supporting hundreds of customers to hundreds of support analysts supporting hundreds of thousands of customers, without any increase in cost. Rest assured that our experienced team is professionally managing your system as well as updates and keeping your data secure. We’re continuously updating the infrastructure and security measures to maximize availability, responsiveness and security so you can focus on delivering excellent service and profitably growing your business.

Tickets Processed by Our Customers So Far

Our solutions are localized in multiple different languages for use around the world, all day, every day, for basic support and for flawlessly operating mission critical IT systems.

User Friendly

User-Friendly. No Training Required.

Modern web and mobile user interfaces that are so easy to use let your customers, support analysts and administrators easily interact with your Service Desk or Service Management solution anytime and from anywhere. Submitting incidents, problems, requesting services as well as following up on this submissions and self-resolving issues is so easy that junior high school students do with just a few minutes of training. Your support agents can resolve tickets quickly to ensure meeting service level agreements and high customer satisfaction.